The offer can be redeemed on your iPhone. 150 – if you’re calling from a Virgin Media mobile or mobile. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Turn on and start the Box. Our customer service team is available to help you 24/7. Collection of equipment issues. 3m items, including set-top boxes. It. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. I have also been reminded each. Tuning in. Options. In a single year our connectivity: Supports 708 million credit and debit card transactions. Send the email to equipmentreturns@virginmedia. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). Step 2: Label your package. All customers need to do is contact Virgin Media to arrange the return. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. 50) and extra HD box worth £6. Broadband. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. To return your equipment, simply click the link and follow the instructions. Are them looking to cancels your Virgin Media account? Use ours contract cancellation guide used all demands relationship to leaving Virgin Media. After that, it’s just £3 per month (or £30 a year). Manage Your Account. Can I request a disconnection online? Yes you can. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Virgin Media Quickstart set up. equipment, enabling us to save space on our fleet. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. Skip to main content Accessibility Helped . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Step 3 - Label the box – a letter came with the. They provide telephone, television and internet services. In-Home Telecoms & Energy. DomesticVery Insightful Person. when you join us. Returns team were useless for us. Skip to kopf content Accessibility Help . Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. . They provide telephone, television and internet services. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. Bishops Stortford. Step 3. Security matters. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. jpstuff. Bound on haupt content Accessibility Help . Telling me I need to return my Hub to avoid having a £40 charge on my account. 6 followers 4 connections. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. All our offices and call centres are working to Covid secure guidelines. I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Many thanks,Sorry to hear that you're not able to find your door step collection date. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. etc. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. ago. 0k per year. com) to arrange an appointment for our collection team to come round and pick it up. Job description from Virgin Media Salary: £25,000. Now not replying to my emails or live messages. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Services and installation of equipment may vary subject to government advice on COVID19. HomeHD box may differ from that shown. Finally passed to Alex who informed me kit was ordered and be here today. Search job titles. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Debt collectors for no debt. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Hello. £21,968 - £22,369 a year. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. So is this legite thank youEquipment not received. This promotion means you won’t pay the usual setup fee of £35. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Anyone can find this group. Tanmoy. Saturday: 8am to 8pm. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. Customer Care Advisor at Virgin Media London. Virgin Media billing and payments help and support. Excludes broadband faults and broadband network outages. . I have requested a collection of my equipment three times and to date you have failed to turn up twice. Following the installation and verification of its functionality, you can browse the web or. Scotland and North England, United Kingdom. If you can get Quickstart, you can choose one of two delivery options. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. 2 out of 5 stars based on 20 anonymously submitted employee reviews. During this time, any reminders would continue to be sent as these are pre-scheduled. As subject. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. The only new days offered are unacceptable as I'm in work. Early Disconnection Fees- PAYM & SIM Only Contract. I have recently left Virgin Media due to moving to an area where you have no presence. The 0800 number giving much better prices for what its worth. Broadband. This is absolutely diabolical service. £25. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. If you want to be on the safe side, email VMEquipmentCollections@actavo. You’ll be the person who collects our equipment from active or disconnected customers premises. I'm sorry to hear you've been struggling to send your Hub 3 back to us. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. The 1st retention person told me that the best they can offer me to keep me is actually £35. Activating any extra services, such as V+ or On Demand. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. I’m being called for collections for someone else. Step 2: Label your package. We’ll get you set up as one of our approved partners. Kate Boyman Project Manager Enville. 00 is the best that can be done. Understanding your Virgin Media bill. businesssupport@virginmedia. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. You may also wish to ring us on 0345 454 1111, and our team may be able to. Eligibility was extended to those receiving support payments in February 2023. You can ret. Any help would be. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Options. Virgin Media employs 8,988 employees. on 05-03-2022 19:10. Drop us an email at the relevant address above with your business name and company. It is usually a mail returns bag or a plain flat-pack returns box. In answer to your questions. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Please join me on private message so I can locate your account and pass account security. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Not happy with virgin media and thank god I'm not one of their customers. Hub 3: up to £50 per unit. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. What till Watch ; Switching ; Virgin Media and O2 ; Help. Terms and Conditions – PAYG Mobile. VM sent packaging for equipment which was duly returned. Thanks for posting on the Community Forums. Virgin Media recycle kit usually comes with a letter. no. Cost of living crisis. Virgin Media recycle kit usually comes with a letter. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Seacroft, Leeds. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. on 19-01-2022 12:56. Don't worry, we can still help! Below, please find related information to help you with your job search. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. Booking an engineer is easy with Virgin Media. 1 ACCEPTED SOLUTION. 10. Bound till main content Accessing Get . The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Customers can return. Stream from Virgin Media. on 10-03-2023 19:57. 527 open jobs for Virgin. Step 4. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Hello Virgin Media as you already know, I am going to leave you. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Chop and change TV, broadband and phone services to create the perfect deal for you. Forum Team. Working hard to help connect the nation, shop our offers and order online. : £25K. Report this profile Report Report. installation time, give us a call. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. 86Gary. Equipment Return. No notification sent, no kit arrived today. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Mon-Sat 9am-5pm. I have explained this to every agent and have never been able to get my number removed from the system. Virgin Media is a telecommunications company. You can find loads of helpful information on. Hi. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You can actually return the equipment yourself rather than wait for the doorstep collection. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Equipment Collections Representative. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. And Products. Your experience matters. Peel off this label sticker and place. Early Disconnection Fees - Classic contracts. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. In that case you'll end up with VM. 1800 941 114. Further exclusions & legal stuff apply. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. Pay not so good for. New owners only seem to want to cut costs, which pulls. Visible. They definitely haven't called. co. com asking me to book a date for my equipment to be returned. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. 0 Kudos Reply. Our Products. It is usually a mail returns bag or a plain flat-pack returns box. ) of all kit that you are returning. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. Switched On Families. All Virgin Media equipment, except the Stream product, require co-ax connection. ie. Posted 7:21:49 PM. Make a payment. Options. Volt. Hi, I was informed that my VM kit will be collected today. Account - Cable. Working hard to help connect the nation, shop our offers and order online. On the agreed day I waited in all day and no one came. Step 3 - Label the box – a letter came with the. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. If we get this back within 30 days and it’s validated, we. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. Several spam calls in the space of a 24 hour period. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Getting in touch. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Experience Collections Advisor Virgin Media. Home. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. My hub and TiVo box were collected by a driver in a Virgin van today. I submitted a complaint on the online system, didn’t hear anything back from them. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. This is absolutely diabolical service. Regional Customer Premise Equipment Collections Manager Virgin Media. . No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Offer terms and conditions. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. Completed Level. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. Thank you for your post and welcome back to our community forums. Hub 5: up to £75 per unit. Gateshead. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Relocating Virgin Media equipment, such as TV cables. 1. Equipment Collections Representative. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. Actavo is Virgin Media Ireland’s exclusive partner for the installation and support of its high-speed Triple Play offering – broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Services and installation of equipment may vary subject to government advice on COVID19. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. I don't work for Virgin Media. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. D01 C9W8. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. So disconnected in May, I had 2 payments taken instead of one. Manager at Virgin Media Coventry. Helps dispense four million medical prescriptions. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. So you won’t need to hop around. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Chris. Your job is not secure and the KPI are changed every time no good bad place. Virgin Media customers can return their equipment for free. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. 00 so why is it that a customer of virgin is offered so much higher. To learn more about our equipment and technical support click here. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. lobat. We would like to show you a description here but the site won’t allow us. I was sent a final bill which included an Early Disconnection. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. . 9 months’ discount (£274. on 18-08-2022 14:29. Virgin Media O2 is at the start of a new era. Step 2. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. We would like to show you a description here but the site won’t allow us. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. Any remaining balance will be applied to subsequent bills until the. on 31-01-2023 17:59. We would like to show you a description here but the site won’t allow us. Their Resolution Team emailed me in Dec22, gave me a complaint number and. com, the worlds largest job site. My Virgin Media App. Booking an engineer is easy with Virgin Media. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Reply. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. Equipment Collections Representative Virgin Media. Our team are doing all they can to report scammers and get fake accounts taken down. Step 3 - Label the box – a letter came with the. They'll text and email you with a delivery date and provide you with a tracking reference number. So far so simple. Virgin Media is a telecommunications company. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. m. Bob. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Hi there, very sorry to hear this, have you tried ringing our team. Also note date and time the items are collected and some identifying details of the person who collects (van reg. They have been chasing payment directly and through 3 debt collection agencies. Hi all - Looking to get a 2nd TV 360 box. 1. . If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Browse Virgin Media Virgin Media. If you can set up using a Self-Install pack, but choose to use an engineer for. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. I spoke with the an agent again and they told me that there was no. Imagine my surprise then when I today received an email from another debt collection. Posted 1:21:15 PM. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Sign in . For the second time of asking who regulates Virgin Media. Chances are they'll flunk handling the complaint, but then you. All equipment provided to you to avail of our services belongs to Virgin Media. Thanks for posting on the Community Forums. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Or stream, control and manage. In your email, include your address, account number, area code, and other essential details. ie. You can find loads of helpful information on the Virgin Media support site. TV on the go.